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 WEDNESDAY, JUNE 5 - 11 AM PT / 2 PM ET
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Arguably no other area of the enterprise has evolved more over the past decade than what used to be referred to as the call center. The digital transformation of the call center as the hub for all customer communications, support and service has transformed the modest call center into a true Customer Engagement Center which drives solid competitive advantage.
Join our experts from Genesys, UJET and Gridspace and find out smart technologies can help your organization elevate its call center into next generation Customer Engagement Center offering a seamless communications environment.
On this webcast you will learn:
 -- How asynchronous communication has changed the customer journey
-- How to lower agent handling time for routine tasks so they can focus on more meaningful customer engagement
-- How mobile-first experiences are now expected and a harbinger of how customer support will evolve
-- How leveraging intelligent automation can help your organization anticipate customer needs on an individual and group level
-- How a company was able to handle 20% more interactions without adding a single agent
-- How to utilize insights from speech analytics to further solidify the value of the customer engagement center to the enterprise
-- How to get stuff done right the first time (GSDRTFT) with speech analytics
Register Now to attend the webinar "Digital Transformation: From Call Centers to Customer Engagement Centers."
Audio is streamed over the Internet, so turn up your computer speakers! |
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| PRESENTERS |
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Joe Ciuffo
Product Marketing Director
Genesys |
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Connor Sutton
Team Lead Customer Success
UJET |
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Roger Lee
Director of Customer Success
Gridspace |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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