In 2021, most large organizations have prioritized improving their customer experience (CX) metrics to distinguish their business and successfully compete in their markets. What is overlooked in many scenarios? The role employees have in making this top priority a reality.
The impact workers have on CX is undeniable. Engaged, well-trained employees are more likely to deliver excellent experiences, even in the face of difficult interactions. These employees are more productive, get more value from the tools they use, and leave less often.
How do you engage your workforce and receive the benefits of better customer experiences? Join our experts from NICE and Calabrio and learn from their recommendations and experiences.
On this webcast, we will discuss:
-- How to gain visibility into your employees' performance
-- Emerging trends in employee satisfaction and retention
-- Creating effective and personalized coaching sessions
-- Using gamification to keep employees engaged
-- The role of technology to align customer experience with employee experience
Don't miss this live event on Wednesday, October 27th, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar Linking Employee & Customer Experience: Workforce Engagement Management. |
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| PRESENTERS |
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Yitzy Tannenbaum
Head of Product Marketing
NICE |
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Dave Hoekstra
Product Evangelist
Calabrio |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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